FAQs

How can I book a tour with you?

You can book a tour with us online or by telephone using one of our international freephone numbers:

  • General Number: +31 (0) 88 007 1399
  • UK Customers (Freephone):
  • US/Canadian Customers (Freephone):
  • Australia/New Zealand Customers (Freephone):

I have questions about one of your tours. How can I contact you?

You can contact us by email or phone.  Please see our contact page.  We look forward to hearing from you!

I have special dietary requirements can these be accommodated?

Yes, please let us know by email and we will do our best to accommodate your requirements.

How strenuous are the tours?

We rank each of our tours according to their level of difficulty: Easy, Moderate, Difficult, Adventurous or Challenging. Please be advised that all of our tours will require a certain amount of walking, stair-climbing and/or standing around for lengthy periods. This doesn’t mean that you have to be super fit to join one of our tours but it does mean that you need to have a normal level of fitness. Our tours won’t be suitable for you if you are slow, lack stamina or need support walking.  Before you book please reassure yourself that you have an adequate level of fitness.

Does the price of my tour include travel insurance?

No, none of our tours includes travel insurance. We do not offer travel insurance services but you might like to visit the following websites to find a travel insurance which most suits your needs.

Squaremouth
Insure My Trip

We will ask you to provide us with a copy of your travel insurance policy before you join one of our tours. Your travel insurance will give you peace of mind and should cover the costs of medical treatment, repatriation, loss of property and cancellation charges.

Please do not rely on any free insurance offered by your credit card company.

Do I get some sort of financial protection if I book a tour with you?

Yes. If you book a tour with us you automatically get two levels of financial protection. Garden Tours BV is a member of the Dutch Calamity Fund scheme (Stichting Calamiteitenfonds Reizen). Within the boundaries of the Calamity Fund’s guarantee scheme, journeys issued by Garden Tours BV are covered by the Calamity Fund’s guarantee. This guarantee means that you as a consumer who participates in a trip organized by Garden Tours BV: (a part of) your travel sum will be refunded if Garden Tours BV cannot or not fully carry out the trip as a result of a calamity; the necessary additional costs will be reimbursed if Garden Tours BV has to adjust the trip as a result of a calamity or if Garden Tours BV has to repatriate you early. Garden Tours BV is also affiliated with the Dutch Guarantee Fund Association for Travel and Tourism (Stichting Garantiefonds Reisgelden) under registration number 2284. Within the limits of the SGR guarantee scheme, the trips published by GARDENTOURS.COM fall under the guarantee of SGR. The SGR guarantee means that the consumer is insured if the other party cannot meet the agreed consideration due to financial inability. This includes repatriation.

Do your tours include air travel?

No, none of our tours include the cost of air travel.

I’ve booked a tour with you but I need to cancel it. Can you tell me what the cancellation conditions are?

Please refer to the cancellation conditions section of the Booking Conditions section of our website.

How large are your tour groups?

Our garden tours operate with small groups of between 10-15 people.

Where is GardenTours.com located?

GardenTours.com is located in Europe, south of Rotterdam, in the Netherlands (Holland).  You can find us here on google maps: https://goo.gl/maps/LvQcSrYM5jr.

How many years have you been in business?

Garden Tours BV has been in business for 35 years.  GardenTours.com is an authorized trading name of IBJ Travel BV, a sister company of Garden Tours BV.

What language is my tour in ?

All our tours are conducted in English.

How do we travel from garden to garden during the tour?

Each tour has a dedicated luxury coach with an experienced driver.

What sort of hotels will we stay in?

We have carefully selected the hotels that we use in each of our tours based upon their level of comfort and location.  As a general rule all of our hotels meet a superior 4* international standard.

Is there free time during the tour?

Yes, most of our tours include at least one city visit.  Our tours take place during the day and the evenings are kept free for you to relax or make your own plans.

What is the cost of my tour and is it guaranteed ?

The prices shown on our website or in our other published literature that we make available to you are “Land Prices” and are based on double room occupancy. Single supplements are charged to cover our additional costs for single occupancy of double rooms. The price of your trip is fully guaranteed and will not be subject to any surcharges.

I’m travelling solo – will I feel out of place on one of your tours?

No !  There are usually several independent travelers on each of our tours so you will not feel alone or out of place.  In the evening, when dinner is not included you always have the option to dine with your tour manager.  We do charge a single supplement however.  This single supplement is levied by the hotels that we stay at and is unfortunately beyond our control.

What is included and excluded in the cost of my tour?

The tour price includes a deposit equal to EUROS 250 which is non-refundable unless one of the special conditions outlined in our Booking Conditions applies.

What is included and excluded in the price of each tour published on our website is made explicit in the description of each tour that we make available to you.  In general, our stated tour prices include superior 4* accommodation; meals as listed; wine with dinners as specified; full-time services of a driver and professional tour manager; 15-seat motor coach, depending on group size; entrances as listed; transfers and additional transportation as specified; all porterage, tips to local guides, taxes and service charges.

Our tours do not include airfare (except where specified), excess baggage charges, items of personal nature such as laundry, telephone calls or room service, meals not listed in the tour itinerary, or tips to tour manager and driver(s).

Why aren’t all lunches and dinners included in the price of my tour?

Our tours include all breakfasts as well as a certain number of lunches and dinners.  We believe in providing our customers with as much choice over their dining options as possible.  For this reason, the number of lunches and dinners included in each of the tours that we run are different.  We include lunch options that range from a choice of delicious home cooked food at one of the gardens that we visit to a meal at a traditional local bistro that we pass by on our journey.  For dinner, many of the hotels that we stay at have award winning restaurants and/or are located in or nearby cities which have a range of dining options for you to choose from.  We believe that our approach provides you with the right level of choice over your meal plans during your tour with us.  For details on what meals are included/excluded during any given tour please refer to the tour description for further information.